Customer Support
How we can help
Email support@pctproservices.com for tax-preparation service questions, billing questions, Stripe preparation-fee payment questions, receipts, cancellation/refund questions, Client Portal access help, and general PCT service support.
We aim to respond to general customer-support requests within 1–2 business days. During peak tax season or for matters requiring return research, additional time may be needed.
Keep sensitive tax information secure
Do not send Social Security numbers, tax documents, bank information, dependent information, or complete tax-return information through ordinary email.
For return-specific or sensitive matters, use your secure Client Portal or assigned preparer communication workflow.
Agent Support
PCT contractor preparers should use Messages / Agent Support inside the Agent Portal for operational or client-specific assistance.
Contact and Legal Information
Business information and formal/legal correspondence
Customer Support: support@pctproservices.com
Customer Support: https://www.pctquickfile.com/support/
Registered Agent / Legal Notices Address
PCT Professional Services LLC
8735 Dunwoody Place, Ste R
Atlanta, GA 30341
This address is for registered-agent and legal-notices correspondence. It is not a public walk-in location.