Privacy Policy & Financial Information Notice

Privacy Policy & Financial Information

Notice

How PCT collects, uses, protects, and shares taxpayer, client, applicant, and website information.

Designed for PCT’s tax-preparation model, including public intake, Agent-personalized intake, Client Portal, Stripe

preparation-fee payments, optional bank-product workflows, and preparer onboarding.

Effective date: September 9, 2026

below.

Plain-language commitment

PCT Professional Services LLC handles highly sensitive taxpayer information. We use information to provide requested tax and

related services, operate our secure workflow, meet legal and regulatory obligations, prevent fraud, support clients and preparers,

and administer PCT’s business. We do not sell tax return information or use it for unrelated advertising without any consent required

by law.

Policy at a Glance

PCT AREA HOW THIS POLICY APPLIES

Main PCT website & intake Covers information submitted directly to PCT through pctquickfile.com and related public

pages.

Agent-personalized intake The page may feature an assigned preparer’s name or profile, but the platform is powered and

operated by PCT Professional Services LLC and this same policy applies.

Client Portal Covers document exchange, return review, signatures, payment selections, messages, status

updates, return-copy requests, and related client workflow.

Stripe payments Stripe processes card or other supported payment details for direct PCT charges. PCT

receives transaction and status information needed to administer payment.

Bank-product / refund-transfer

option

If selected and available, information may be shared with the applicable tax software, bank,

refund-transfer, or financial-product provider under separate disclosures and eligibility rules.

Agent enrollment Covers information collected from preparer applicants and contractors for onboarding, PTIN

verification, W-9, training, account setup, support, and compensation administration.

1. Who We Are

PCT Professional Services LLC (“PCT,” “we,” “us,” or “our”) operates pctquickfile.com and the connected tax-preparation

workflow used by PCT clients and authorized independent contractor preparers. Some public intake pages may display an

assigned preparer’s name, business profile, photo, or personalized referral link. Those pages remain part of the PCT platform

and are subject to this Privacy Policy.

For privacy questions or requests, contact support@pctproservices.com.

2. Information We Collect

The information we collect depends on how you use PCT. It can include the following categories:

2.1 Taxpayer and Client Information

• Identity and contact information. Name, mailing address, email, phone number, date of birth, filing status, and other

identifying details.

• Tax identification information. Social Security numbers, taxpayer identification numbers, dependent information, IP PIN

information, and similar identifiers when needed for tax preparation or filing.

• Income and tax documents. W-2s, 1099s, 1095-A information, brokerage or retirement statements, self-employment

records, education information, deductible-expense records, prior-year returns, and other tax-related documents.

• Household and due-diligence information. Dependent relationships, residency, support, education, health-insurance

information, eligibility facts, taxpayer explanations, due-diligence responses, and supporting documentation.

• Return-workflow information. Quotes, requested documents, review notes, messages, signatures, Permission to File

status, e-file status, rejection information, amendments, return-copy requests, and service history.

• Refund-delivery and bank-product information. If you choose direct deposit, refund transfer, or another available bank-

product option, financial account and eligibility information may be collected or transmitted through the applicable tax

software or financial-product workflow.

2.2 Payment Information

When a client pays a PCT tax-preparation fee through Stripe, payment-card or other payment credentials are entered into

Stripe’s payment environment. PCT receives payment-related information such as the payer name, email, amount, transaction

status, payment reference, refunds, disputes, and limited payment-method details needed for accounting and support. PCT

does not intentionally store full payment-card numbers in its tax workflow when Stripe processes the transaction.

2.3 Preparers, Applicants, and Contractors

• Name, contact information, account credentials, email-verification status, and profile information.

• PTIN and current-year verification information.

• W-9 and tax-reporting information.

• Training, eLearning, certification, onboarding, role, access, and production-readiness information.

• Tax-software account setup information, Agent Portal status, personalized-link identifiers, support messages, and workflow

activity.

• Compensation, funded-return, direct-deposit invitation/status metadata, and related accounting records. PCT does not

request online-banking login credentials through the Agent Portal or support messages.

2.4 Website and Security Information

• IP address, browser type, device information, operating system, referring page, timestamps, and general usage information.

• Authentication, access, security, fraud-prevention, and diagnostic logs.

• Cookies or similar technologies used for essential functionality, preferences, security, and analytics where enabled.

3. How We Use Information

PCT may use information for purposes that include:

• Providing tax-preparation, review, amendment, extension, document, and related services requested by the taxpayer.

• Assigning or routing a client to the appropriate authorized PCT preparer and allowing that preparer to work only with clients

assigned to that preparer.

• Preparing, reviewing, signing, transmitting, and tracking federal and state tax returns and related authorizations.

• Requesting documents, performing due diligence, documenting taxpayer responses, preventing duplicate or fraudulent

submissions, and supporting quality review.

• Processing PCT tax-preparation fees, refunds, payment disputes, and accounting records.

• Administering optional bank-product, refund-transfer, or refund-delivery workflows selected by a client, subject to separate

third-party terms and disclosures.

• Sending service emails and portal notifications regarding intake, missing documents, signatures, payments, messages,

return status, and return-copy access.

• Operating Agent enrollment, PTIN verification, training, onboarding, support, access control, tax-software provisioning, and

compensation administration.

• Maintaining security, investigating suspicious activity, troubleshooting, auditing, enforcing agreements, and complying with

legal or regulatory obligations.

• Improving PCT’s website and workflow using de-identified, aggregated, or operational information where appropriate.

4. Special Protection for Tax Return Information

Tax return information is subject to special federal protections. PCT limits the use and disclosure of tax return information to tax

preparation and related purposes permitted by law, service administration, and other authorized purposes. When a separate

taxpayer consent is required for a particular use or disclosure, PCT will use a separate consent process rather than treating

acceptance of this Privacy Policy as that consent.

This Privacy Policy does not replace Form 8879, state e-file authorizations, Permission to File, engagement terms, bank-

product disclosures, or any consent required under Internal Revenue Code Section 7216 or other applicable law.

No sale of taxpayer information

PCT does not sell or rent tax return information. We do not use a taxpayer’s return information to market unrelated products or

services when the law requires separate consent.

5. How We Share Information

PCT may disclose information only as reasonably necessary for the purposes described in this Policy, including to:

• Assigned PCT preparers and authorized staff. An authorized preparer may access information for clients assigned to

that preparer. PCT personnel may access information as needed for support, compliance, quality, security, or

administration.

• Tax software, e-file, and return-processing providers. Information may be transmitted to systems used to prepare,

calculate, electronically file, validate, store, or track a return.

• Federal, state, and local tax authorities. Information is disclosed as necessary to file returns, respond to

acknowledgments or rejections, and comply with law.

• Stripe. Stripe processes direct PCT preparation-fee payments and PCT preparer training/onboarding payments. Stripe

receives payment information needed to process those transactions.

• Bank-product, refund-transfer, and refund-delivery providers. If a client chooses an eligible option, information may be

shared with the applicable financial institution or provider under its own terms, privacy notice, and eligibility rules.

• Technology and communications providers. PCT uses service providers for hosting, secure storage, authentication,

email delivery, file handling, security, and related operations.

• Professional advisers. Attorneys, accountants, insurers, auditors, and other professional advisers may receive information

when reasonably necessary and permitted by law.

• Legal and safety purposes. We may disclose information in response to lawful process, regulatory obligations, fraud or

security incidents, or to protect the rights, safety, and integrity of PCT, clients, preparers, or others.

• Business transactions. If PCT is involved in a merger, acquisition, reorganization, financing, or sale, information may be

handled as permitted by applicable tax-return confidentiality and privacy laws.

6. Financial Information Notice

PCT receives nonpublic personal information in connection with tax-preparation and related financial-service workflows. We

restrict access to people and service providers who need information for permitted business, processing, servicing, security,

compliance, or legal purposes. We require appropriate handling of customer information by service providers consistent with

applicable obligations.

If applicable law gives a consumer a right to limit a particular category of sharing, PCT will provide the required notice or choice.

PCT does not use this website notice to obtain any consent that must legally be provided separately.

7. Security

PCT maintains administrative, technical, and physical safeguards designed for the sensitivity of taxpayer and financial

information. Safeguards include access controls, authentication, role-based permissions, security monitoring, controlled

document and workflow access, service-provider oversight, and incident-response procedures appropriate to PCT’s operations.

No internet-based system can be guaranteed to be completely secure. Clients and preparers are responsible for protecting

passwords, using trusted devices and networks, and promptly reporting suspected unauthorized access.

8. Data Retention

PCT retains information for as long as reasonably necessary to provide services, maintain tax-preparation and e-file records,

meet legal or regulatory recordkeeping obligations, support audits and disputes, maintain security logs, administer contracts

and payments, and protect PCT’s legal rights. Retention periods can differ by record type.

A deletion request does not require PCT to delete information that must be retained for tax, accounting, legal, security, fraud-

prevention, or recordkeeping purposes.

9. Cookies, Analytics, and Website Technologies

PCT may use cookies or similar technologies for authentication, security, preferences, site functionality, and analytics. Where

required by applicable law, PCT will provide appropriate notice or choices for nonessential tracking technologies.

If PCT later deploys advertising pixels, cross-site advertising technologies, or new analytics tools, this Policy and any cookie

controls should be updated before those tools are used with taxpayer-facing pages.

10. Your Choices and Privacy Requests

Depending on your relationship with PCT and applicable law, you may be able to:

• Ask PCT to correct inaccurate contact or profile information.

• Request access to certain personal information maintained about you, subject to authentication and legal limitations.

• Request deletion of eligible information that PCT is not legally or operationally required to retain.

• Unsubscribe from optional marketing communications while continuing to receive service and security messages.

• Ask questions about how information is used or shared.

Privacy requests may be sent to support@pctproservices.com. PCT may need to verify identity before fulfilling a request,

particularly when the request concerns taxpayer or financial information.

11. Dependent and Minor Information

PCT’s tax-preparation services are intended for adults and authorized taxpayers. The website is not directed to children under

13. A taxpayer or authorized adult may provide information about children or other dependents when that information is

necessary for tax preparation. PCT uses dependent information for the tax and service purposes described in this Policy.

12. Third-Party Websites and Services

PCT pages may link to third-party services, including tax software, payment processing, bank-product providers, scheduling

tools, or other services. A third party’s own privacy policy and terms apply when you interact directly with that third party. PCT is

not responsible for a third party’s independent privacy practices.

13. Changes to This Policy

PCT may update this Privacy Policy when laws, vendors, technology, services, or business practices change. The updated

effective date will appear on the Policy. Material changes will be communicated when required by law.

14. Contact Us

PCT Professional Services LLC

Website: https://www.pctquickfile.com

Privacy and support email: support@pctproservices.com

Implementation note

This website policy is intended to work alongside PCT’s return-specific client workflow. It does not replace required signatures,

engagement terms, e-file authorizations, bank-product disclosures, or legally required taxpayer consents.